Free Shipping Details
Should you have any questions or concerns, please contact our customer service department via email at firstname.lastname@example.org or call us at 888-645-4282.
We proudly stand behind our products and offer a Superfood Promise Guarantee: we strive for 100% customer satisfaction and want you to love our products as much as we do!
We will accept returns for any reason on product bought directly from our website for up to 30 days after receipt. We will refund your purchase price, less return shipping charges if you use our return label. To request a return label, or if you need further assistance with your return, please email email@example.com or call 888-645-4282 Monday-Friday 8:00am-4:30pm Pacific Time. Once we receive your returned product, a credit via original method of payment will be processed within 5-7 business days.
Please note: any shipping charges incurred on your original order are not refundable.
If you wish to return your product using your own label, please send to the address below and include a copy of your packing slip/invoice in the box (so we know who to credit the return to).
22 Commercial Blvd
Novato, CA 94949
If you have a damaged product, please contact us at the email or number above for assistance.
For store bought items, you can bring your receipt and your returnable item(s) to the store where you purchased it for a full refund on defective or unused merchandise.
Navitas Organics ships online orders to addresses in the United States only (including U.S. Territories) only. At the moment we are not able to process and ship international orders online.
We strive to process all orders within 1-2 business days from the time they are placed. Once processed, you should receive your order within seven days if you selected standard ground shipping at checkout (depending on your location, it could be less). We also offer UPS Expedited 2nd Day Air as a shipping option at checkout. Please note that certain weather conditions or other events out of our control may impact the carriers shipping times.
We are pleased to offer a free shipping option, and flat-rate shipping fees which we believe keep it simple and transparent for you. Costs take into account order total and shipping address.
Shipping to the contiguous 48 states (all via UPS):
- FREE standard ground shipping on orders of $49 or more ($49 after discounts, not including shipping charges and taxes)
- $8.95 standard ground shipping on orders under $49
- $9.95 2nd Day Air shipping on orders of $49 or more ($49 after discounts, not including shipping charges and taxes)
- $18.95 2nd Day Air shipping on orders under $49
Shipping to Alaska, Hawaii or U.S. Territories:
- $8.95 standard ground shipping (USPS), regardless of order total
- $28.95 UPS 2nd Day Air shipping, regardless of order total